Pre Rinse Spray Valve Customer Satisfaction Survey

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Thank you for taking to the time to participate in this survey. The results will help us better understand the level of customer satisfaction in the pre-rinse spray valve program and to design effective programs in the future.

Responses are anonymously recorded and no personal or business information is collected.

How did you hear about the commercial kitchen pre-rinse spray valve installation?*
Please check all that apply.

waterfortomorrow.ca

Representative contacted me by phone

Representative visited my business

Brochure

Community event

Word-of-mouth

Other, please specify

If you spoke with a York Region Water for Tomorrow customer service representative, would you say that they were helpful and courteous?*

Yes, very helpful

Yes

Somewhat

A little bit

Not at all

Does not apply

Please rate the following motivation for your participation in this program according to level of importance.*

	Very important	Somewhat important	Somewhat unimportant	Very unimportant
Save money
Protect the environment/Conserve water
Improved performance

Were you planning on replacing your pre-rinse spray valve prior to hearing about this program?*

Yes

Maybe

Please indicate your agreement with the following statements relating to the Pre-Rinse Spray Valve:*

	Strongly agree	Agree	Disagree	Strongly disagree
The new efficient Spray valve works well
The performance of the new valve is equal to or better than the old valve
The valve is easy to use
The valve is using less water

Appointment booking:*

Open weekly appointment was convenient

Open weekly appointment was not convenient, please explain

Disruption to business:*

Not disruptive at all

Somewhat disruptive

Very Disruptive

Do you currently have the Water for Tomorrow window sticker left by the installer displayed somewhere visible?*

Yes

I did not receive a window cling

Please indicate your agreement with the following statements relating to the installer:*

	Strongly agree	Agree	Disagree	Strongly disagree
The installer was professional
The installer was courteous and helpful
The installer identified themselves as being with York Region
The installer was able to answer your questions

10.

In your opinion, are you a leader in water conservation?*

Yes

Somewhat

11.

In your opinion, is York Region a leader in water conservation?*

Yes

Somewhat

No, please explain

12.	Do you have any additional comments, questions, or suggestions for the York Region Pre-Rinse Spray Valve Replacement Program?

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